Its FSB10176, and according to data support, its free labor, and may have to pay for the heater flex (small cost I believe). So, just send it in.
Text of the FSB:
FSB NUMBER: FSB10176A
APC: 736
DATE: Mar-08
EXPIRES: 31-Mar-09
BULLETIN TYPE: Warranty Service
SUBJECT: MW800 Mobile Workstation may not turn on when cold
MODEL / SYSTEM AFFECTED:
F5206A – MW800
F5207A - MW800 W/40GB HD
Units manufactured or shipped prior to April 1, 2008 denoted by serial number prior to 736SJG0000.
SYMPTOM:
If a MW800 Mobile Workstation is in an area where the temperature is cold and drops below the temperature that
is programmed into the CPU codeplug, the unit will not power up. The default setting in the MW800 codeplug is 6
degrees C or approx. 43 degrees F. Once the MW800 Mobile Workstation warms up above the temperature
threshold, the unit will operate normally.
CAUSE:
A defect in the heater flex of the unit that will not allow the hard drive heater to turn on in order to keep the
temperature above the threshold setting in the CPU codeplug.
RESOLUTION:
The heater flex in the MW800 Mobile Workstation will need to be replaced. The unit must be returned to the
Motorola for repair: Please ship any defective units to one of the locations listed below:
Motorola Service Center Motorola Service Center
2204 Galvin Drive 8133 Warden Avenue
Elgin, IL 60123 Markham, ON L6G 1B3
Ref: FSB10176 Ref: FSB10176
1-800-227-6772 1-800-543-3222
SEVERITY RECOMMENDATION:
Low - Perform when system exhibits above symptoms
PARTS REQUIRED (HARDWARE/SOFTWARE):
0187506V02 - ASSY,FLEX PCB
LABOR ALLOWANCE
Labor will be provided to authorized servicers under the terms of Motorola’s product warranty, Labor Warranty
Guidelines or Motorola Service Agreement.
