FSB for MotoTRBO 1.07.00 and 01

[MSS-Dave]

Posted on MOL 24JAN2011

FSB NUMBER: FSB10486
Government and Public Safety APC: 484 and 512
1301 E. Algonquin Road DATE: Jan 2010
Schaumburg, IL. 60196 EXPIRES: NONE
Page 1 of 1
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service described above. If applicable, enter this information or note this bulletin number and subject material in the appropriate equipment instruction manuals and
make necessary schematic diagram changes. Labor and/or parts warranty reference is limited to products sold and in use in the United States. For products sold and in
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BULLETIN TYPE: Informational Only
SUBJECT: XPR8300 or MTR2000/3000 – MOTOTRBO repeaters may experience call failures with units
that are using R01.07.00 or R01.07.01 firmware in an IP Site Connect System
MODEL / SYSTEM AFFECTED:
MOTOTRBO Repeaters / Base Stations (XPR8300, MTR3000, and MTR2000 with T2003A upgrade kits installed)
used in an IP Site Connect System with R01.07.00 or R01.07.01 firmware
SYMPTOM:
When an IP Site Connect System is configured for Slot 1 – Local, Slot 2 – Wide, the following calls will fail when
initiated on Slot 2 (Wide mode)
Call Alert
Confirmed Private Call
Emergency Alarm
Remote Monitor
The failure will demonstrate as follows:
Recipient will receive the call.
Initiator will not receive acknowledgement from the recipient so will think the call has failed.
CAUSE:
Software defect introduced in R01.07.00 firmware release is causing the acknowledgement from the recipient to
be lost by the base station.
RESOLUTION:
No solution for this problem currently exists. Motorola engineering team is diligently working to provide a
solution. If at all possible, please avoid upgrading your base stations to R1.7 system software release (if
using the above IP Site Connect configuration).
WORKAROUND:
For any units update to or shipped from the factory with R01.07.00 or R01.07.01 firmware:
1. If new system installation and set up – program to ensure slot 1 is set to wide and slot 2 is set to
local and issue will not be observed
2. Existing system equipment – at this time no workaround exist at this time. If reported by a
customer, please contact your regional technical support team to have a technical case opened.
North America customers contact the System Support Center at 1-800-227-6772.
SEVERITY RECOMMENDATION:
High - Perform Immediately
PARTS REQUIRED (HARDWARE/SOFTWARE):
N/A
LABOR ALLOWANCE
This is an informational bulletin. No labor warranty is implied, intended or authorized.