Batboard

We have a console at anohter location and are not able to hear what the dispatcher is saying on the other end. however we can hear all other units just no dispatch

I will venture a guess that either audio or RF crossmute is turned on between the positions that can't hear each other. Don't know MIP 5k so can't tell you how to check it or fix it, sorry.

Dave

2nd vote for crossmute. Were the consoles originally setup to be in the same room? Basically, the crossmute keeps the tx audio from one dispatcher in a room from coming out of the speakers of other dispatch consoles in the same room. It has been a while since my MIP5k class, but I can look it up in the manual if you have access to the software and cable. FB

Thanks guys. In the setup I found the cross mute but the way I understood it was to keep channels from bleeding onto each other.

No. Cross mute in consoles silences the rx in adjacent consoles to break a possible acoustic feedback loop in the room.

Without cross mute - Console 1 xmits while console 2 has the volume turned up. HOWL! Console 1 is shocked by the cacophony and lets go of the button. Dispatchers rush to turn the volume down. In the meantime, the house is burning down and fire fighters are still in quarters having heard nothing but a howl.

With crossmute - Console 1 xmits while console 2 has the volume turned up. The central system tells console 2 to mute the rx on that channel. Dispatch is successful. Fire fighters are responding, and can be heard on all positions.

An auxiliary dispatch point is placed across town in another building, and programmed the same as the originals. Now, neither point hears the other because cross mutes are in place. The programming needs to be adjusted.

You cannot cross mute positions within the MIP. You can cross mute resources (channels). The biggest headache I've found with the MIPs is that you can end up chasing your tale on issues (I'm currently running in circles on a couple of things). The best advice is that when you make changes, save, push the changes, and recycle power on the Gateways that the changes have been made on and even restart the PCs for the positions. I've gone so far as to recycle power to the whole rack before I would see changes take effect.