Issues between XTL2500 and APX6500 with Handset
Posted: Fri Jul 26, 2013 6:32 pm
Ok, sort of a lengthy post here but looking to see if anyone has experienced the same issue....Motorola cant seem to get their facts straight about working or not....
I have a fleet of 1000+ XTL2500 remote mount mobiles with M5 heads, HLN1457B telephone handsets and a factory microphone extension cable from the GCAI on the front of the TIB up to the center console in the cars. Unlike our older XTL5000 W9 heads with the HLN1220B handset that plugged into the rear of the head, the handset extension cables are uses to avoid having a cable pointing vertically upward from the Jotto/Havis consoles and getting in the way. This setup works great on the XTL2500...even with the HMN1090 potato mic..no issues. The setup with NOT, repeat NOT work with the backlit dtmf control mic (HMN4079D) since Moto did not place enough conductors in the cable to route power up the cable, no doubt this was done intentionally since there may have been too much current drop in the flat cable...either way...not the issue we now have....onwards....
We have started now to buy APX6500 mobiles with O5 control heads and once again we ordered the same components, HLN1457B telephone handsets, extension cables, etc....BUT...no worky, worky......even plugging the handset or potato mic directly into the APX6500 TIB doesn't produce PTT from the microphone.....so far I have been told the following by Moto...A) the handset extension cable is bad...no....I am not even using the cable...the mic is now plugged into the transceiver....B) the mic is bad...no...it works fine on other radios or plugged directly into the head GCAI on the front...C) The TIB is bad or the transceiver is bad...no....unless 22 radios are all bad....not that either...btw...my APX7500 doesn't work either with the same scenario...I never noticed it since I have an O9 head and the mic plugged into the back, however plugging the mic in the front of its TIB doesn't work either.....D) you have the wrong mic extension cable....if you had the right one, it rearranges the order of the pins and then the mic WILL work....ok...so whats the part number for the extension cable.....ummm.....same part number as the XTL25000 cable....oh yeah.... the same one you shipped with the APX6500's....
I have to believe its a programming issue on the APX....I am guessing since the GCAI on an APX is used for various functions....of which an example would be supporting the relay control box used with O7 and O9 heads......so how does one address the changes...?
So...to the group...anyone else seen this and have any suggestions? Product group is floundering.....
Thanks for any input.
Mike
I have a fleet of 1000+ XTL2500 remote mount mobiles with M5 heads, HLN1457B telephone handsets and a factory microphone extension cable from the GCAI on the front of the TIB up to the center console in the cars. Unlike our older XTL5000 W9 heads with the HLN1220B handset that plugged into the rear of the head, the handset extension cables are uses to avoid having a cable pointing vertically upward from the Jotto/Havis consoles and getting in the way. This setup works great on the XTL2500...even with the HMN1090 potato mic..no issues. The setup with NOT, repeat NOT work with the backlit dtmf control mic (HMN4079D) since Moto did not place enough conductors in the cable to route power up the cable, no doubt this was done intentionally since there may have been too much current drop in the flat cable...either way...not the issue we now have....onwards....
We have started now to buy APX6500 mobiles with O5 control heads and once again we ordered the same components, HLN1457B telephone handsets, extension cables, etc....BUT...no worky, worky......even plugging the handset or potato mic directly into the APX6500 TIB doesn't produce PTT from the microphone.....so far I have been told the following by Moto...A) the handset extension cable is bad...no....I am not even using the cable...the mic is now plugged into the transceiver....B) the mic is bad...no...it works fine on other radios or plugged directly into the head GCAI on the front...C) The TIB is bad or the transceiver is bad...no....unless 22 radios are all bad....not that either...btw...my APX7500 doesn't work either with the same scenario...I never noticed it since I have an O9 head and the mic plugged into the back, however plugging the mic in the front of its TIB doesn't work either.....D) you have the wrong mic extension cable....if you had the right one, it rearranges the order of the pins and then the mic WILL work....ok...so whats the part number for the extension cable.....ummm.....same part number as the XTL25000 cable....oh yeah.... the same one you shipped with the APX6500's....
I have to believe its a programming issue on the APX....I am guessing since the GCAI on an APX is used for various functions....of which an example would be supporting the relay control box used with O7 and O9 heads......so how does one address the changes...?
So...to the group...anyone else seen this and have any suggestions? Product group is floundering.....
Thanks for any input.
Mike