Centracomm Gold Elite and iDen interface
Posted: Thu Sep 04, 2003 9:26 am
Can anyone help me on this one?
After about 1 year and 8 months of the usual it's not our fault between the iDen provider and Motorola I've come looking for any information that I can find to help solve this install.
First a little background. When the iDen interface was first brought in to the centracom it did not function, Telus, the iDen supplier said their radio was correct but the interface wouldn't talk to the radio. At this point I'm baffeled and call for help from Moto. After the usual sales,Moto talks I get a FTR out to check the interface. He suspects that the wrong cards where sent. We then have to wait for enginering to call to confirm the firmware ect. We found out after this that when this particular interface is orderd it is defaulted as an ASTRO interface unless specified Iden.Ok problem solved. Not yet, the centracom now can see the new interface cards, but still can't talk to the radio. After many trials and more months of testing radios that are suposed to be the right firmware I finally get the right radio that talks to the interface cards. I can control the Iden functions from an Elite position but have no audio. I have had a fluke usage of the complete interface,(audio and radio function) for a few hours, and it worked great. I shut down the radio for some other testing and lost the audio again. Nothing I have tried has helped to this point. Again back to Telus and Moto. Can anyone spread a little light on this as I seam to be the guinny pig on this, and looks like the expert in western Canada.
Thanks for any help you can offer.
After about 1 year and 8 months of the usual it's not our fault between the iDen provider and Motorola I've come looking for any information that I can find to help solve this install.
First a little background. When the iDen interface was first brought in to the centracom it did not function, Telus, the iDen supplier said their radio was correct but the interface wouldn't talk to the radio. At this point I'm baffeled and call for help from Moto. After the usual sales,Moto talks I get a FTR out to check the interface. He suspects that the wrong cards where sent. We then have to wait for enginering to call to confirm the firmware ect. We found out after this that when this particular interface is orderd it is defaulted as an ASTRO interface unless specified Iden.Ok problem solved. Not yet, the centracom now can see the new interface cards, but still can't talk to the radio. After many trials and more months of testing radios that are suposed to be the right firmware I finally get the right radio that talks to the interface cards. I can control the Iden functions from an Elite position but have no audio. I have had a fluke usage of the complete interface,(audio and radio function) for a few hours, and it worked great. I shut down the radio for some other testing and lost the audio again. Nothing I have tried has helped to this point. Again back to Telus and Moto. Can anyone spread a little light on this as I seam to be the guinny pig on this, and looks like the expert in western Canada.
Thanks for any help you can offer.